Unlock Your Team's Performance with AI-Driven Monitoring & Effortless Compliance.

Gain deep, actionable insights from every call and email to cultivate authentic conversations, ensure compliance, and maximize sales effectiveness.

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Built on Microsoft’s Trusted Infrastructure

As part of the Microsoft Founders Hub, MartialQA gives you enterprise-grade reliability, security, and scale from day one.

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AI-Enhanced QA for Compliance & Performance

MartialQA transforms Quality Assurance by automating compliance checks, reducing manual effort, and providing real-time feedback through Marty, our AI assistant.

  • ✅ Ensure Compliance & Accuracy – AI enforces call/script adherence and reduces review gaps, improving quality and compliance.
  • ✅ Instant Feedback & Proactive Resolution – Marty delivers real-time feedback and sends out alerts of critical issues before they escalate, helping agents perform at their best.
  • ✅ Data-Driven Coaching & Smarter Decisions – Identify trends, spot skill gaps, and make informed decisions with real-time insights into performance and customer interactions.
  • ✅ Higher Efficiency & Cost Savings – Automate manual reviews, reduce overhead, and improve service quality, fitting seamlessly into any workflow.

With Marty’s AI-driven feedback, your employees improve faster, your managers make smarter decisions, and your compliance risks are reduced—all in one streamlined solution.

Customer Support & QA Experiences

Give Your Team the Edge — and Your Managers the Insight

Feedback on Conversations

Shorter Feedback Loops, Stronger Agents

  • ⚡
    Real-Time AI Feedback: Agents get instant guidance to handle conversations effectively.
  • 🛑
    Prevent Escalations: Address customer concerns before they spiral into bigger issues.
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    Continuous Self-Improvement: Learn from every interaction and enhance performance over time.
  • 🤝
    Build Customer Trust: Proactive responses lead to better relationships and reduced churn.

Reporting Dashboard Overview

A clear view into performance, for everyone.

  • 👀
    Clarity at a Glance: Whether you're an agent or a manager, the Reporting Dashboard makes performance crystal clear.
  • ⚙️
    Personal Impact: Employees get real-time insight into how their actions shape customer sentiment, with pinpoint accuracy on where to improve.
  • 🔬
    Manager-Level Insights: Zoom out to see team trends or dive deep into individual performance.
  • 🚀
    Drive Growth Through Transparency: Spot gaps, coach better, and empower your team with insights that matter.
Reporting Dashboard Overview
Employee Coaching Overview

Coaching That Drives Employee Growth

  • 📋
    Track Every Coaching Session: Keep a digital record of all discussions with employees for transparency and accountability.
  • ✍️
    Digital Signatures for Accountability: Employees and managers/QA agents sign off on coaching sessions to acknowledge commitments.
  • 🎯
    Identify Areas for Improvement: Get a clear view of where employees need to grow and provide targeted coaching.
  • 💬
    Empower Through Meaningful Conversations: Conduct coaching discussions that lead to real improvement.
  • 📈
    Track Employee Commitments: Ensure employees follow through on agreed action points and measure progress over time.



Compliance Experience

Keep Your Team Compliant — and Your Business Protected

Compliance images

Stronger Compliance, Lower Risk

  • 🧠
    AI-Powered Monitoring: Every call is automatically reviewed for compliance breaches — no more spot-checking.
  • 🚨
    Instant Breach Alerts: Agents and managers are notified in real-time when compliance standards aren't met.
  • 📊
    Actionable Compliance Reports: Get clear, metric-driven summaries of team compliance performance.
  • 🛡️
    Protect Your Business & Customers: Close compliance gaps fast to reduce regulatory and reputational risks.


Sales Team Experience

Boost Sales Performance with AI

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Smarter Selling, Happier Teams

  • 🎯
    Script Adherence Monitoring: Automatically checks if agents are following sales scripts, helping ensure consistency on every call.
  • ⚡
    Quick Course Correction: Identify where reps deviate from scripts so they can adjust fast — improving outcomes in near real-time.
  • 📈
    Conversion-Driven Insights: Detailed reports help managers track top performers, spot trends, and fine-tune scripts to better match customer expectations.
  • 🤝
    Peer Training Opportunities: Use standout agents to lead peer coaching sessions and lift overall team performance.

Our Features

Boost Efficiency and Save Time with Powerful Features

MartialQA streamlines your processes by providing powerful features that help you quickly review and improve interactions. Our platform is designed to save your team time while ensuring that every customer experience meets your quality standards.

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Omnichannel QA Support

MartialQA covers 100% of digital channels and 100% of calls, ensuring comprehensive oversight across all touchpoints. It enables you to review a full spectrum of customer interactions for consistent quality and compliance.

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Simple, Intuitive Interface

Martial QA’s user-friendly interface is designed for non-technical users, making it easy to set up, customize, and manage QA processes without the need for IT support. Streamline onboarding and get your team up to speed quickly with an intuitive system that works out-of-the-box.

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AI-Powered Feedback

Our AI-driven insights allow your team to receive detailed, actionable feedback on customer interactions, identifying areas for improvement quickly. Save time and make your QA processes smarter by automating repetitive review tasks and providing your team with insights that are relevant and actionable.

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Customizable QA Scorecards

Create and tailor your own QA scorecards to measure the metrics that matter most to your business, whether it’s response time, tone, or call script compliance. Measure performance on your terms, ensuring your team’s quality aligns with your company’s goals.

Integrations

Seamless CRM Integration for Smarter QA

MartialQA integrates effortlessly with leading CRMs like Freshdesk and Zendesk—and thanks to our OpenAI-powered platform and flexible API, anyone can connect their systems with ease. Whether you're monitoring sales calls, service interactions, or overall team performance, MartialQA centralizes your QA data and enhances it with AI-driven insights—empowering your teams to improve outcomes without disrupting existing workflows.

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Pricing Plan

The right plan for every team

You're in control — choose a plan that matches how your team communicates.

Basic

$

24/user/month

For hybrid teams that handle emails, chats, and calls


AI Call Summaries

AI Call Auto QA

Call Script Imports

Add Unlimited Employee/Agents

Employee Self-Service Profiles

Coaching & Performance Tracking

Actionable Insights and Reporting

Performance Analytics Dashboard

Integration with Popular CRMs

User-Friendly Interface

Email Notifications & Alerts

Customisable Scorecards

Multiple Workspaces

Automated Assignments

Role-based Access

Free Customer Support

25 Hours Call Transcriptions per agent

Dedicated Account Manager

Popular

Professional

$

35/user/month

For teams that handle more calls but also take some emails or chats


AI Call Summaries

AI Call Auto QA

Call Script Imports

Add Unlimited Employee/Agents

Employee Self-Service Profiles

Coaching & Performance Tracking

Actionable Insights and Reporting

Performance Analytics Dashboard

Integration with Popular CRMs

User-Friendly Interface

Email Notifications & Alerts

Customisable Scorecards

Multiple Workspaces

Automated Assignments

Role-based Access

Free Customer Support

55 Hours Call Transcriptions per agent

Dedicated Account Manager

Enterprise

Bulk pricing available — save up to 40% for larger teams.

For large calls centers (BPOs)


Bulk pricing available — save up to 40% for larger teams.

AI Call Summaries

AI Call Auto QA

Call Script Imports

Add Unlimited Employee/Agents

Employee Self-Service Profiles

Coaching & Performance Tracking

Actionable Insights and Reporting

Performance Analytics Dashboard

Integration with Popular CRMs

User-Friendly Interface

Email Notifications & Alerts

Customisable Scorecards

Multiple Workspaces

Automated Assignments

Role-based Access

Free Customer Support

Up to 160 Hours Call Transcriptions

Dedicated Account Manager

Company

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Contact Info

31 Tony Crescent, Cape Town, South Africa info@martialqa.co.za
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